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Observation and Shadowing

What is this?
Good observation requires more than simply watching and taking notes. This section of a longer document provides some guidance on what to look for when observing stakeholders and how to capture observations using photos, audio, video, and sketches. 

When should I use this? 
Observe and shadow users to gather firsthand information about how a policy is being implemented or the context in which a policy will be implemented in the future.

More about this...
Like site visits, observation and shadowing is a qualitative method to understand users in their own environments. It can also be used to record how people respond to prototypes and pilots. Use the “What, How, Why” Observation Tool to capture observations. Use methods in the next phase to make sense of your observations.